Overview of ADF Canteen 2 and 4 Wheeler

1. What is CSD 2/4 Wheeler Purchase?

✔ CSD (Canteen Stores Department) provides a special facility for serving defence personnel, Ex-Servicemen (ESM), and eligible dependents to buy two-wheelers or four-wheelers through authorized CSD dealerships at subsidized or concessional rates.
✔ The scheme ensures authentic vehicles, transparent pricing, and official documentation under the supervision of CSD HQ and Regional Depots.
✔ The objective is to provide affordable transport facilities to defence families through government-regulated dealerships and prevent overpricing or fraud.

2. Who Can Avail This Facility?

• Serving Defence Personnel (Army, Navy, Air Force)

• Ex-Servicemen (ESM) registered with ZSB and holding valid CSD Smart Card

• Widows / Dependents (as per rules)

• Defence Civilians (if permitted under CSD policy)

ELIGIBILITY CRITERIA FOR FOUR WHEELERS

ELIGIBILITY CRITERIA FOR OTHER AFD-I ITEMS (viz) TWO WHEELERS/ AC / FRIDGE/ WASHING MACHINE/LAPTOPS/DESK OPS ETC.

(a) TVs: Two TVs in a block period of four years.
(b) ACs: Four ACs in a block period of four years.
(c) Other AFD-I Items (Less Four Wheeler): No Change (One in Four Years) from the date of last purchase.

Following category of canteen smartcard holders are authorized for other AFD-i items:-
(a) Armed Forces personnel (Serving & Retired) – PAY LEVEL 1 TO 18.
(b) Defence CIVILIAN Employees (Serving & RETIRED) – PAY LEVEL 1 TO 18.
(c) Defence Civilian Family Pensioners – Pay Level 1 To 18.
(d) Gap Between Purchase of Same Item / Two Wheeler To Be of Minimum Four Years From The Date of Last Purchase.(E) At A Time Only One Type Of AFD-I Items Can Be Purchased Within The Above Specified Time Gap.

Eligibility is governed by rank, service category, and CSD norms.
Always confirm your entitlement from your Unit Canteen / nearest CSD Depot before booking.

3. Documents Required

✅ Basic Documents (Mandatory):

• CSD Smart Card / Unit Canteen Card

• Service ID Card / Discharge Book / Pension Book

• Aadhaar Card / PAN Card

• Dealer Quotation / Proforma Invoice (CSD dealer only)

• Bank Passbook Copy / Cancelled Cheque

• Application Form (as per CSD format)

✅ Additional Documents (if applicable):

• NOC from Unit / Commanding Officer

• PPO (for ESM / widow applicants)

• Driving Licence

• Loan Sanction Letter (if financed)

• Proof of Address (Electricity Bill / Aadhaar)

4. Step-by-Step Process

➡ Step 1: Visit nearest CSD Depot / Unit Canteen / CSD-authorized dealer.
➡ Step 2: Check model availability, price, and entitlement limit.
➡ Step 3: Fill CSD Application Form and attach required documents.
➡ Step 4: Submit the form for verification and approval from CSD/Unit.
➡ Step 5: After approval, make payment (NEFT/DD) as per dealer instructions.
➡ Step 6: Collect issue order / purchase voucher from CSD Depot.
➡ Step 7: Submit voucher to dealer, take delivery after RTO registration.
➡ Step 8: Submit delivery & registration proof back to CSD / Unit.

5. CSD Vehicle Purchase Policy (One-Time & Next Eligibility Rules)

According to CSD HQ Purchase Policy, defence personnel and ESM can purchase vehicles only after a fixed minimum gap, depending on the category of vehicle last purchased.

✔ CSD Vehicle Purchase Frequency Table

✅ Note:

• One 2-wheeler and one 4-wheeler can be purchased independently (both not within same category period).

• Duplicate or early purchase within lock-in period is not allowed.

• Eligibility count resets after every approved purchase (date of issue order).

6. Client Do’s ✅

✔ Check your eligibility before booking.
✔ Purchase only from CSD-approved dealers.
✔ Keep all invoices, approval letters, and receipts safely.
✔ Verify CSD official price before paying.
✔ Follow all RTO, loan, and insurance formalities properly.
✔ Take delivery only after confirming chassis/engine number.

7. Client Don’ts ❌

❌ Never purchase through unauthorized intermediaries.
❌ Don’t use another person’s CSD card for booking.
❌ Don’t pay advance before written CSD approval.
❌ Don’t skip registration or insurance.
❌ Don’t apply for a new vehicle before the minimum gap period.

8. Benefits of CSD Vehicle Purchase

• Subsidized Prices directly from government-approved dealerships.

• No hidden costs and full transparency.

• Authentic vehicle source with warranty and dealer service.

• Official documentation & secure payment system.

• Direct benefit to serving and retired personnel with family convenience.

9. Common Issues & Quick Fixes

10. Expected Timelines

11. Best Practices

✔ Always use official communication for updates (email/SMS from dealer/CSD).
✔ Keep digital copies of all documents.
✔ Check CSD India Portal for latest circulars and price lists.
✔ For second vehicle purchase, verify date of last issue order to avoid rejection.
✔ Retain a copy of approval voucher and delivery note permanently.

IVR / Enquiry Form Template

Select Service: 2-Wheeler / 4-Wheeler / Model Availability / Next Purchase Eligibility / Order Status / Refund

Name (Applicant):
Service No. / PPO No. / CSD Card No.:
Mobile Number:
Email ID:
Unit / ZSB / Station:
Vehicle Type: 2-Wheeler / 4-Wheeler
Last Purchase Date (if any):
Eligible for Next Purchase on:
Dealer Name:
Attachments: (CSD Card / ID Proof / Dealer Quotation / Payment Receipt)
Remarks / Query:

✅ Important Note:

• CSD purchase rules and vehicle eligibility change periodically.

• Always confirm latest entitlements, vehicle rates, and model lists from:
  ✅https://csdindia.gov.in or your nearest CSD Depot / Unit Canteen.