Overview of SPARSH Grievance

The SPARSH (System for Pension Administration – Raksha) Grievance Redressal System is a comprehensive digital pension management and support platform launched by the Defence Accounts Department (DAD) under the Ministry of Defence, Government of India. It is designed to provide timely, transparent, and paperless services to all defence pensioners, including Ex-Servicemen (ESM), family pensioners, and dependents.

The SPARSH Grievance Module specifically focuses on helping pensioners lodge, track, and resolve complaints related to pension, arrears, deductions, or personal information updates, without needing to visit any office physically. This ensures a seamless grievance-handling process with accountability and faster turnaround time.

1. Purpose of SPARSH Grievance System

✔ To provide a single-window online platform for resolving all pension-related issues.
✔ To ensure direct communication between the pensioner and Defence Accounts Department.
✔ To make the process transparent, efficient, and time-bound.
✔ To empower Ex-Servicemen and widows to track their complaints in real-time.
✔ To reduce dependency on intermediaries like banks or local offices.

2. Who Can Raise a SPARSH Grievance?

• Defence Pensioners (Ex-Servicemen) – for pension, arrears, or account-related issues.

• Family Pensioners / Widows – for family pension, entitlement, or correction requests.

• Dependents / Legal Heirs – in case of death of pensioner or unresolved payments.

• Defence Civilians & Retirees – under SPARSH pension system coverage.

3. Common Issues Covered Under SPARSH Grievance

• Non-receipt or delay of monthly pension.

• Arrears / OROP revision not credited.

• Pension stoppage due to non-identification.

• Incorrect basic pension or deductions.

• Bank account or PPO number mismatch.

• Name, date of birth, or service detail corrections.

• Family pension transfer after death of pensioner.

• Technical login issues on the SPARSH portal.

4. Documents Required for Grievance Submission

✅ Basic Documents:

• SPARSH PPO Number / User ID.

• Registered Mobile Number and Email ID (for OTP verification).

• Aadhaar Card (for identity verification).

• Bank Passbook Copy (if payment-related issue).

• Service/Discharge Book Copy (if record mismatch).

✅ Additional (if applicable):

• Death Certificate (for family pension cases).

• Marriage Certificate or dependent proof (for spouse inclusion).

• Grievance Reference Number (for re-submission or escalation).

5. How to Submit a SPARSH Grievance (Step-by-Step Process)

➡ Step 1: Visit the official SPARSH Portal.
➡ Step 2: Click on “Grievance” option on the homepage.
➡ Step 3: Login using your SPARSH PPO Number or User ID and Password.
➡ Step 4: Select “Register Grievance” and choose the relevant category (Pension, Arrear, Correction, etc.).
➡ Step 5: Fill in your grievance details and upload supporting documents.
➡ Step 6: Submit your grievance and note down the Grievance Registration Number for tracking.
➡ Step 7: You will receive an SMS/Email acknowledgment confirming your submission.

6. How to Track SPARSH Grievance

• Visit the SPARSH Portal → “Track Grievance” section.

• Enter your Grievance ID / PPO Number and Registered Mobile Number.

• View real-time status (Pending, Under Process, Resolved, or Closed).

• If not resolved within the timeline, it can be escalated to higher authorities (PCDA(P), Allahabad).

7. Common Status & Their Meaning

8. Benefits of SPARSH Grievance System

• Fully online & paperless – no need to visit offices.

• Real-time status tracking and updates via SMS/Email.

• Time-bound grievance resolution by DAD/PCDA.

• Transparent and accountable redressal mechanism.

• Available 24×7 for all SPARSH pensioners.

9. Best Practices

✔ Keep your mobile number and email ID updated in SPARSH.
✔ Always upload supporting documents for faster processing.
✔ Note down and save your grievance ID safely.
✔ Track progress regularly until resolved.
✔ Use official portal only — avoid agents or middlemen.

10. Contact / Support

• Website: https://sparsh.defencepension.gov.in

• Helpline: 1800-180-5325 / 1800-180-5326

• Email: customercare[at]sparsh.gov.in

• Address: PCDA (Pensions), Draupadi Ghat, Prayagraj – 211014

IVR / Enquiry Form

Select Service: Pension Issue / Arrear Issue / Account Correction / PPO Update / Family Pension Transfer / Login Issue
Mobile Number:
Name (Pensioner / Family):
SPARSH PPO Number:
Email ID:
Type of Grievance:
Date of Submission:
Attachments: (Bank Proof / PPO / Aadhaar / Death Certificate, etc.)
Remarks / Query: